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Click on a question to find an answer to your frequently asked question. If you can not find your answer here try our other BearFlix FAQ subjects.
Q: Why are my downloads so slow? A: It is pretty much the luck of the draw.There is no centralized server of any kind. It is users connecting to users so we can't guarantee that your speeds will be fast all the time. Your download and upload speed depends on your connection and the other person's connection. For instance, if you are a broadband user and you are downloading something from a dial-up user, your download speed will be limited to the speed of the dial-up modem. If you are a dial-up modem user and are downloading from a broadband user, your speeds will constantly be high, but you still can only download at your modem's maximum speed.
Make sure your firewall or router is configured to allow BearFlix to accept incoming connections. If not, BearFlix's fourth LED will be yellow and you will not be able to download from other firewalled users. The majority of users are unable to accept incoming connections. Overcoming this inability will significantly improve your chances of higher speeds.
You might want to try lowering the number of connections (Setup --> Downloads --> Options), that way your bandwidth will be focused on fewer files. However, this will lower the chances of recieving multiple files at one time. It is all about finding what settings work best for your connection speed and hoping that you are able to connect to other persons with a lot of bandwidth to spare. Downloading files with a high number in the Sources column or a rank with green rather than grey is considerably better than downloading a file which has a grey rank and few sources.
Q: Why do I get a download error for other users on the same computer? A: This problem stems from the other users not having Administrator access to BearFlix's folders on the hard drive. If you dont know which folders need to be accessed, go to Setup > Downloads in BearFlix to find out. You can either grant Administrator access to all users, or, the safer option is to allow public access to those folders.
To grant Administrator access: Using the Administrator account, and from Windows Explorer, right-click on those folders, and select Properties. In the Security tab select each user in turn, and grant full access using the checkboxes (if the Security tab in Properties is not visible, then go to Control Panel > Folder Options > View, and at the bottom of the list disable Simple File Sharing).
Q: What does the download status Timeout, Offline, Busy, Queued or Error mean? A: Timeout means that the remote host is not responding. Most likely they have shut down their computer, but it could also be a connectivity issue, e.g. they're maxing out their bandwidth with their current connections.
Offline means that the remote host is responding, but is not accepting connections. Their computer is still on, but they are not running their Gnutella client anymore.
Busy means that their maxiumum upload limit has been hit, and there are no available slots to send you the file. If you leave the file in the download queue, and the remote host stays online, you will (probably) get the file eventually.
Not Shared is somewhat self explanatory. The remote user doesn't share that file anymore. Queued means that the host has put you in the queue and is serving you when the next slot is free.
Verifying means BearFlix is scanning a recently downloaded file to see if it has picked up any errors while being transferred.
Need more sources means that there are no more any working sources for that file. Try using 'Find More Sources' or try downloading a similiar file.
If you press the small + sign in front of the filename, to see the individual sources for the file, you may also seen these messages:In Use You are already downloading or trying to download another file from this particular host.
Queued (x/y) is just the same as plain Queued, but it also tells your position on the queue and how long the queue is.
Push - (also see What is a Push route?) If a file is not downloading, you can try right clicking on that file and selecting 'Find more sources' to make BearFlix search more sources to the file. Also right-click again and select 'Start' may help.
Q: I restarted my computer, why are my downloads gone? How do I resume them? A: Open the 'File' menu and click on 'Explore Temp', there you will see all the temporary files for your downloads. Each download has two associated files, one with the exact same name as the download and one with the same name preceded by 'TMP' and ending in '.TMP'. Both of these files must be intact for downloading to continue. If you restarted or otherwise interrupted your computer whilst BearFlix was writing to these files then they may have become corrupt or damaged. If that is the case then there is nothing you can do, the download must be started anew.If you have a download that is taking a long time then it is a good idea to regulary backup these files in case of an incident.
Q: I unintentionally blocked someone, how do I unblock them? A: The block option in the downloads context menu (right-click on a download) blocks a specific user from connecting to BearFlix for at least an hour. If you want to unblock them either wait an hour or restart BearFlix. To permanently block a particular computer then enter it's IP address in the hostiles.txt file and BearFlix shall always ignore connections with that computer.
Please direct comments, questions or contributions via e-mail to faq@bearflix.com.
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